Ordering a service and delivery
Photorelive is responsible to retouch the client's photos of the purchased order and upload it to the client's account "finished projects section" in 24 hours after receiving the client's order for orders containing less than 50 photos.
Photos & Extensions
N*de and inappropriate photos are not allowed, and we shall cancel orders containing such type of photos.
Clients can submit jpg or raw files with any of the extensions below:
JPG, JPEG, JPE, PSD, TIF, TIFF, PDF, CRW, RAF, NEF, CR2, GIF, BMP, PNG, DNG, ORF, PEF, ARW, SRF, SR2, NRW, PTX, RAW, RW2, RW1, SRW, HEIF, HEIC, PXR, PNS, PDD, EPS
Terms regarding our pricing Disounts system
-Each month has its own discount percentage depending on your orders on that month, then it gets reset starting with a new discount calculation cycle for next month "1st day of the new month".
-Discount percentage will only be calculated based on finished and delivered orders, created and in-process orders will not be considered in the calculation until they are finished.
-Discounts made on orders will not be changed in any case once an order is submitted.
-The extra charges paid for service changing after submitting/purchasing an order, will not be calculated in the discounts system. In case if an order was made using the wrong or a lower service level.
-The discount system calculates only finished orders with more than 3 pictures per order.
-Discounts system and pricing may change at any time without updating or notifying the client.
Revisions & Refunds
The client has the right to request a revision for his/her photos within 7 days after receiving his/her photos retouched and finished, through the "revision request area" below the finished section and we will revise and edit the photos for free until it meets the client's expectations.
Service instructions requests
In case if an order was submitted using the wrong service "instruction requests for a higher service level" than the available requests as shown in the Samples & Pricing page, the order will be treated and retouched as the selected and purchased service which was ordered.
The client may upload photos to be used as a reference for us while making an order, these photos will be only used as a sample, and will not be edited except for photo collages.
The payment methods we accept
We accept payment through paypal and Visa, Master card, Discover card, JCB, American express, Diners club.
Please check the Copyright and Privacy pages for more information