Ordering a service and delivery
Photorelive is responsible to retouch photos of the client's purchased order and upload it to the client's account "finished projects section" in 24 hours after receiving the client's order for orders containing less than 50 photos.
Photos & Extensions
N*de and inappropriate photos are not allowed, and we shall cancel orders containing such type of photos.
Clients can submit jpg or raw files with any of the extensions below:
JPG, JPEG, JPE, PSD, TIF, TIFF, PDF, CRW, RAF, NEF, CR2, GIF, BMP, PNG, DNG, ORF, PEF, ARW, SRF, SR2, NRW, PTX, RAW, RW2, RW1, SRW, HEIF, HEIC, PXR, PNS, PDD, EPS
Terms regarding our pricing Discounts system
-Each month has its discount percentage depending on your orders on that month, then it gets reset starting with a new discount calculation cycle for next month "1st day of the new month".
-The discount percentage will only be calculated based on finished and delivered orders, created and in-process orders will not be considered in the calculation until they are finished.
-Discounts made on orders will not be changed in any case once an order is submitted.
-The extra charges paid for service changing after submitting/purchasing an order, will not be calculated in the discounts system. In case if an order was made using the wrong or a lower service level.
-The discount system calculates only finished orders with more than 3 pictures per order.
-Discounts system and pricing may change at any time without updating or notifying the client.
Revisions & Refunds
The client has the right to request a revision for his/her photos within 7 days after receiving his/her photos retouched and finished, through the "revision request area" below the finished section and we will revise and edit the photos for free until it meets the client's expectations.
Service instructions requests
In case if an order was submitted using the wrong service "instruction requests for a higher service level" than the available requests as shown in the Samples & Pricing page, the order will be treated and retouched as the selected and purchased service which was ordered.
The client may upload photos to be used as a reference for us while making an order, those photos will be only used as a sample, and will not be edited except for photo collages, or adding objects, or special cases when restoring old photos.
The payment methods we accept
We accept payment through Paypal and Visa, Master Card, Discover Card, JCB, American Express, Diners Club.
Please check the Copyright and Privacy pages for more information
All the photos submitted or sent to us by the client will never be used or shared with a third party, all the photos submitted by the client will be removed from our servers in 45 days automatically after uploading Them to the client's account.
The client's information is only used for contacting the client and proceeding the orders and will never be shared with a third party.
Our payment methods are Paypal and credit cards, credit cards information is used by 2checkout.com An authorized dealer of the services provided by Photorelive.com solely for the purpose of payment Processing. Neither Photorelive.com nor 2checkout.com retain record of credit cards details .
Photorelive respects the copyright and never share or use any of the client's photos with a third party, to protect our client's copyright, all the photos submitted by the client will be removed from our servers within 45 days automaticlly after uploading them to the client's account.
By sending us photos you certify that you own the copyright or have the permission of the copyright owner to modify the photos.