FAQ

How can i start sending photos to retouch ?

simply create an account with Photorelive, in the Order now page you will be able to choose the services you want, you can choose one or more services per order for different photos, Drag and drop your photos into the service you want, and write your instructions for each service, and proceed to payment.

Which service should i choose ?

We offer Eight levels of retouching services

Color Correction service: if you would like to get your photos color corrected and sharpened. "mostly used for bulk outdoor shots".

Wedding service: For color correction, sharpening with a very basic skin airbrushing "mostly used for bulk outdoor wedding shots".

Basic service: if you would like basic skin airbrushing with basic details retouched "mostly used for indoor Studio/home shots".

Basic Extra service: the same as the Basic service with a little extra editing.

Extensive service: if you would like basic retouching with more details to retouch "mostly used for beautifying more specified and technical editing and requests".

Extensive Extra service: the same as the Extensive service with a little extra editing.

Deluxe service: if you would like more professional, and high-end work "mostly used for high-end and more professional work".

Deluxe Extra service: the same as the Deluxe service with a little extra editing.

What is "My pricing" page ?

These prices are your own special pricing list, which you will be charged based on the prices written there, each time you make an order we give you a discount percentage that increases every time you order, it gets changed every time an order gets finished for you and gets reset in the beginning of next month "1st day of the new month".

How to request a revision for my photos ?

In Projects > Finished you can open your finished order and submit a revision request from the revision or comments button, you can request a free revision on your order, and once the photos has been revised we will reply back, you can download the revised photos from the same page included with our reply.

What is "Preffered retouching style" in my profile ?

The information which will be written in this section is optional and will be considered in all of your orders for example : the type of skin retouching you prefer, the colors, brightness levels that you prefer for your photos and all the things you prefer generally to be considered in your orders in addition to the main instructions requests of your order.

How to describe what I'm exactly looking for in my orders ?

The more detailed your requests will be written the more our retouchers will give you the results that you are looking for, also you may add a reference photo or more and describe which things you would like to be done like in the references included.

What is "for faster payment process" in my profile ?

Its when you pay for your orders these information will be submitted automatically to the payment website and you will only need to write your credit card information in the payment website, without the need to write these information every time you order, which will make it faster for the payment process.

How to submit photos to make a collage?

You may choose the "Deluxe service" and upload one photo, to be counted as one photo to be paid for, and upload the rest of the photos in the references photos section.

What are the accepted photo extensions ?

Clients can submit jpg or raw files with any of the extensions below:

JPG, JPEG, JPE, PSD, TIF, TIFF, PDF, CRW, RAF, NEF, CR2, GIF, BMP, PNG, DNG, ORF, PEF, ARW, SRF, SR2, NRW, PTX, RAW, RW2, RW1, SRW, HEIF, HEIC, PXR, PNS, PDD, EPS

Which payment methods do you accept ?

We accept payment through paypal and Visa, Master card, Discover card, JCB, American express, Diners club.